Help & FAQ
Straight answers to the questions families ask most.
What is FamilyHub?
FamilyHub is a family operating system — a simple structure that helps your family stay connected, aligned, and moving in the same direction. You add your family members, capture the challenges you're facing, hold regular family rhythms (like a weekly Parent Sync), keep an eye on relationships, and build toward a shared vision. It's not another chore app — it's the system underneath the chores.
Is FamilyHub free?
Yes. Sign up for free and start working on your family right away — no credit card, no trial clock. Down the road we may offer some optional extras for sale, but only if they seem genuinely valuable to you, and nothing paid will stand between you and the core experience.
Why can't I see all the modules yet?
Every module is open from day one — nothing is locked and nothing is a paywall. Home suggests a natural order (write down what's weighing on you, sit down for a Quick Sync, then map relationships, vision, responsibilities, rituals) because that's the order families tell us builds real habits. Follow it or don't; the door is open either way.
Who can have an account?
Parents, guardians, and invited advisors (like a grandparent or mentor) can hold accounts. Children and teens can't log in — they exist in FamilyHub as family members you add and care for, not as users. This is deliberate: FamilyHub is a tool for the people leading the family.
How do I invite my spouse or co-parent?
Go to Members, add them as a parent with their email address, and send the invitation. They'll get an email with a link that's valid for 7 days. Once they accept, they'll see the same family you do. And no — they don't need to be as bought-in as you are on day one. That's normal.
What happens to the information I enter about my kids?
It stays private to your family, and it exists solely so FamilyHub can work for you. We don't sell data, we don't run ads, and we don't use your children's information for anything beyond running the product. See our Privacy Policy for the full picture.
What do the AI features do with my data?
Some features offer optional AI writing help — like rephrasing an issue or suggesting a mission statement. When you use one, only the text you submit is sent to our AI provider (Anthropic) to generate the suggestion. It's rate-limited, always optional, and never runs in the background analyzing your family.
What's a Rhythm? What's a Parent Sync?
A rhythm is a recurring family meeting — the operating cadence of an intentional family. The Parent Sync is the cornerstone: a short weekly meeting where parents get aligned on issues, the week ahead, and each kid. Other rhythms include family huddles, one-on-one check-ins, and quarterly retreats. What you don't schedule, you drift from.
How do I delete my account or my family?
Go to Settings and scroll to the Danger Zone. You can delete your own account, or (if you're the family admin) delete the entire family and all of its data. Deletion asks you to type a confirmation phrase because it's permanent — and it really is permanent.
How young can my kids be?
Any age can be in the family. The Journey to Launch levels start at Yellow (ages 3–6) and run to Brown (16–17), so a toddler gets a level as soon as they're three; a baby is simply on the roster until then. Observations, goals, and one-on-ones work at any age — you just write what you notice.
Will my kids feel like a checklist, or a score?
That's the thing we guard against most. Nothing in FamilyHub scores a child: the Observation Log asks 'what are you noticing?', goals are written in their own words, and the maturity levels are the child's pick, not a verdict. The app is for the two of you to plan; the time with your kids stays yours. If a routine starts to feel mechanical, drop it — every template is a starting point, not a rule.
How long do I stay signed in?
Ninety days on any device where you tick 'remember me' (it's on by default), including when you add FamilyHub to your phone's home screen. Signing out or changing your password ends it early.
How do I get help or report a problem?
Email us at evjay.a@gmail.com. FamilyHub is built by a small team of parents — a real person reads every message.
Still stuck? Email evjay.a@gmail.com — or read more about our approach, our Privacy Policy, and our Terms of Service.